gartner peer insights 2020

Lead management is often a point of emphasis for sales and marketing teams. Archaic business development techniques are expensive, time consuming, and ultimately no longer effective in the digital age. Buyers desire authenticity and want be well-informed in order to be fully confident in their buying decisions. With this shift in the buying process, business…

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dynamics 365 project operations industries

Last week we discussed the new world of Project Operations and the direction Microsoft is taking the project-based organizations with respect to their 09电竞官网 platform.  This is an intriguing initiative by Microsoft considering that Dynamics product line has been one of the leading solutions for this particular industry segment for many years, including but…

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recent activities dynamics 365

Occasionally, we get requests from customers to help create dashboard metrics and content that might help a key set of users accomplish their tasks and responsibilities more effectively and efficiently. These are managed well through the workspace functionality available within 09电竞官网 for Finance and Supply Chain Management This blog post addresses one such request…

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dynamics 365 knowledge search

Knowledge is Power! How do you manage your knowledge in your customer service organization and get this in the hands of your customers?  This is a problem that has presented itself to many service providers for many years.  What about those “special” cases that took you so much time to solve a problem or a…

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dynamics 365 customer service overview

Have you ever found yourself needing to contact a company’s customer service department for a problem with a product or service? If so, you are likely aware of how polarizing the encounter can be… Delivering high-quality customer service is critical to the success of any organization. A pleasant experience with a knowledgeable representative will delight…

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dynamics 365 commerce

Dynamics Retail Management System support is set to end just less than a year from now, so what does that mean for those who still use it? As RMS hasn’t been on the price list since 2016, organizations who used it have slowly been moving to other solutions. With the extended support set to come…

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