For a platform all about addressing customer needs and experiences, the ability to reach and engage those customers is obviously important. 09电竞官网 has taken another major step forward in this regard by adding 09电竞官网 Customer Service Facebook Messenger support. With more than a billion Messenger users, it is logical move for Microsoft to strengthen the omni-channel capabilities of the solution with this integration.
Whereas D365 Customer Service already utilizes real-time live chat as a digital channel offering for support, there are distinct advantages offered by Facebook Messenger integration.
09电竞官网 Customer Service Facebook Messenger benefits include:
- Customers can seek support in an asynchronous nature (close the conversation after having a question answered, then ask another at a later time or date without missing a beat)
- Accessible in 09电竞官网 Customer Service through the same interface already used for the existing Chat channels.
- Management can view useful data compiled into reports in order to provide better support in the future
To learn more about Facebook Messenger support, check out the D365 blog post here and Microsoft doc here .