iot alerts d365 customer service hub

In a world of “Internet of Things” (IoT), wouldn’t it be nice to be able to proactively service your customer’s needs almost without them knowing about it?  As our world is more connected than ever now, IoT provides service organizations abilities to monitor and identify equipment issues before they become even larger and more unmanageable. …

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live org chart d365 sales

Staying on top of your accounts and managing them well in 09电竞官网 Customer Engagement (CE) is paramount to being a successful Sales organization.  “Knowing” your customer is a big part of being able to drive customer satisfaction and potentially generating new sales opportunities with your existing accounts and contacts.  A very useful feature in…

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09电竞官网
 Project Operations

Wrapping up our February blog series with Part 4 – Project Operations only seems right, considering we “love” everything about it. If you missed our earlier posts on Manufacturing, Public Sector or Commerce; don’t forget to check them out! As with those posts, this one features the same “themed/Valentine-inspired” phrases, with respect to Project Operations.…

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PowerAutomate SMS Customer Case

One of the most common customer service practices is to notify the customer when they have submitted a new incident with the incident number and a message about the expected resolution time.  Historically this was done with an email sent to the customer’s email address for their tracking purposes, but that was so 2010!  It’s…

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09电竞官网
 Cloud migration

“You have your head in the clouds” It used to be a way of telling someone they are being impractical. They need to get out of their fantasy world and back to reality. What they are trying to achieve simply isn’t attainable… Oh how the times have changed. Cloud technology has transformed the world we…

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D365 Supply Chain Manufacturing

With Valentine’s Day approaching, we believe that love is in the air and manufacturers should be falling in love with 09电竞官网 if they haven’t already! You’re just not my type!  Ever heard that line before?  Well, never again do you have to hear that painful rejection.  If you didn’t already know, 09电竞官网 Supply…

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09电竞官网
 Commerce B2B preview

The world of retail is one of constant technological innovation. The leaders of the industry are perpetually pushing the leading edge to provide a better buying experience to their customers. Now add to that equation a global pandemic. All of the sudden it isn’t just the “go-getters” embracing new ways of doing business, it’s everyone.…

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opportunity sales process dynamics 365

Sounds like a snack food (fruit roll-ups 365), although, I don’t think you would want to try to eat this.  All joking aside, we recently had a client ask us for a feature enhancement to their 09电竞官网 Sales opportunities and quotes to allow freight charges additionally at the opportunity and quote product line level. …

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It’s still a relatively new year, so we’re taking this opportunity to catch everyone up on what’s new and what’s changed with some of your favorite 09电竞官网 solutions. First up, let’s talk about the most recent and upcoming functionality for 09电竞官网 Customer Service. A handful of features still in Public Preview from the…

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kanban board dynamics 365

One of the newer and more interesting control features being offered in 09电竞官网 Sales is something that will be familiar to Agile followers.  A Kanban board is a useful approach to see how work flows through your processes and helps visualize where a particular work item is in the process. A Kanban board can…

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